TikTok DM Integration in HighLevel
Updated: March 19, 2026 | Author: Bill Stilwell
HighLevel TikTok DM Integration connects TikTok Business account direct messages to the Conversations Inbox. When TikTok users send DMs to the business’s TikTok account, those messages appear in HighLevel alongside other channels. The integration requires a TikTok Business account and is connected through the Integrations settings. TikTok DM integration is most valuable for businesses with an active TikTok presence whose customers initiate conversations through the platform.
Setting Up TikTok DM Integration
Connect the TikTok Business account through Settings, then Integrations in the sub-account. Follow the OAuth authorization flow to grant HighLevel access to the TikTok Business account.
After connection, TikTok DMs from customers appear in the Conversations Inbox with the TikTok channel indicator.
Test by sending a DM to the business’s TikTok account from a personal account and confirming it appears in HighLevel.
Managing TikTok Conversations
TikTok DMs in HighLevel work like other messaging channels – assign conversations to team members, reply from HighLevel, and the reply is delivered via TikTok DM.
Contact records are created or matched when TikTok conversations come in – building the contact’s communication history across channels.
TikTok’s messaging rules apply – review Meta-equivalent TikTok Business policies for messaging time windows and template requirements.