SLA Reporting and Tablet Mode in HighLevel
Updated: March 19, 2026 | Author: Bill Stilwell
HighLevel SLA Reporting generates reports on team performance against configured SLA response time targets – showing average response times, SLA breach rates, and per-team-member performance. Tablet Mode is a simplified, touch-optimized HighLevel view designed for reception or front desk screens – showing incoming conversations, appointment schedules, and key metrics in a clean layout suitable for a shared screen. Both are accessible from the reporting section of the sub-account.
SLA Reporting
SLA reports show aggregate response time performance over a configured time period – average first response time, percentage of conversations meeting the SLA threshold, and breach count.
Filter SLA reports by team member to identify individuals who consistently exceed response time targets versus those who meet them.
Use SLA reports to set realistic expectations – if average response times are currently 2 hours, setting a 1-hour SLA requires process changes or staffing adjustments, not just a new policy.
Tablet Mode
Tablet Mode presents HighLevel in a simplified, larger-touch-target layout designed for tablets or shared screens at a reception desk.
The tablet view typically shows incoming conversations, today’s appointment schedule, and current pipeline activity – the front desk context view.
Enable Tablet Mode from the display settings when accessing HighLevel on a tablet device at a reception area or front desk station.