Community Posts and Comments in HighLevel

Updated: February 9, 2026  | 
Author: Bill Stilwell

This post covers how posts and comments work in HighLevel communities, what content types are supported, how comment controls operate, how to pin and search content, and how tagging and notifications connect members to the right conversations.

Reading time: about 9 minutes.

What Are Community Posts and Comments in HighLevel?

Posts and comments are the core content layer of every HighLevel community group. Posts are how members share information, start discussions, and publish resources.

Comments are how other members respond, ask follow-up questions, and keep a conversation going.

Both live inside channels – topic-specific areas of a group that organize content so it does not all land in one undifferentiated stream. A coaching group might have channels for weekly wins, resource sharing, and Q&A.

Each has its own flow of posts and comments.

What makes the system more than a basic forum is the combination of rich media support, granular admin controls, tagging, search, and tight integration with gamification and notifications. Each of those pieces works together to make community content discoverable, organized, and worth contributing to.

What Can Go Into a Post?

Posts in HighLevel communities support a wide range of content beyond plain text. The post editor includes tools to attach or embed almost anything a member would need to share.

Text and formatting are the foundation. Members write the post body with standard formatting options and add a title that makes the post scannable and searchable.

Images can be uploaded in SVG, PNG, JPG, or GIF format up to 800x400px. Images appear inline in the post rather than as separate downloads.

Uploaded MP4 video can be added directly to a post for members to watch without leaving the community.

Embedded video from YouTube, Vimeo, Wistia, and Loom is supported. Paste the share link from any of those platforms into the video embed field and the video appears inside the post.

File attachments – PDFs, CSVs, XLSX, and other supported formats – can be added for members to download directly from the post.

Hyperlinks can be added by highlighting text and pasting a URL to create a clickable link within the post body.

GIFs are supported inline in both posts and comments, not just as attachments. Members can search and insert GIFs directly from the post or comment editor.

Comments support the same rich content types – members can include images, GIFs, file attachments, and links in replies, not just plain text.

The Home Timeline

The Home Timeline is a unified feed that shows posts from every channel in the group in one place. Members who want an overview of all recent activity check the home timeline instead of clicking into each channel separately.

It is particularly useful for members who participate in multiple channels and want to stay current without missing anything. New posts from all channels surface here in chronological order regardless of which channel they were published to.

Communities also support two web view modes for posts: a scrolling feed view and a direct post URL. The direct URL is useful for sharing a specific post in an email, notification, or announcement outside the community.

Comments and Likes

Members comment on posts by clicking the comment area below a post. Comments can contain text, images, GIFs, file attachments, and links – the same rich content supported in posts.

Replies to comments are also supported, creating threaded conversations within a post.

Likes work on posts and on individual comments. Any member can like a post or a comment.

Each like earns one gamification point for the author of the content that was liked – which means active contributors see their points accumulate as their posts and comments resonate with other members.

Both posts and comments can be deleted by their author. Admins and moderators can delete any post or comment within the group, regardless of who created it, when content violates community guidelines.

Comment Controls

Not every post should invite replies. An announcement of a policy change does not benefit from comment threads the same way a discussion prompt does.

HighLevel gives post authors, channel managers, and workspace admins control over whether a post accepts comments at all.

When creating a post, a Turn off commenting toggle appears in the post editor. Switching it on publishes the post as read-only.

Members see a clear message where the comment box would normally appear, indicating that commenting is disabled on this post.

After a post is published, the same control is available through the three-dot menu on the post. Any authorized role can turn comments off or back on at any time.

When comments are turned off on an existing post, visible comments are hidden – but not deleted. They return immediately if commenting is re-enabled.

Announcement channels have a specific behavior worth knowing. New posts in announcement channels allow comments by default unless you disable them.

Older posts created before this feature was added have comments disabled by default and need to be manually re-enabled if desired.

Member and Channel Tagging

Member tagging uses the @ symbol. In any post or comment editor, type @ followed by a few characters of a member’s name.

A list of matching members appears – click the name to insert the tag. Tagged members receive an email notification containing a direct link to the post or comment where they were mentioned.

Multiple members can be tagged in a single post or comment. Tags are displayed as highlighted text in the published post so readers can see exactly who was mentioned.

Tagging works both in new posts and in replies to existing comments.

Channel and event tagging uses the # symbol. Type # in a post or comment editor to open a picker showing all channels and events you have access to.

Selecting one inserts a clickable link that takes members directly to that channel or event. Only items you have permission to access appear in the picker, so members cannot accidentally link to private channels they cannot see.

Pinned (Featured) Posts

Admins and owners can feature a post – which is equivalent to pinning it – to keep important content visible at the top of a channel or on the home timeline. Pinned posts stay in position as newer content is added below them.

This is useful for evergreen content like welcome posts, community guidelines, resource libraries, or high-value posts that new members should see first. Without pinning, important posts get buried quickly in active channels.

Unified Post and Comment Search

The unified search is available in the Discussion Tab of a community group. It searches simultaneously across post titles, post body content, comment text, and author names, returning a single combined results view.

This means a member looking for a specific piece of advice shared months ago in a comment thread can find it by searching the author’s name or a keyword from the comment – without manually scrolling through every channel. Posts and the comments on them appear together in results so nothing is missed.

One important detail: the search is only available in the Discussion Tab. It does not operate inside individual channel views.

What Can You Do With It?

• Share lesson resources directly in a community channel: Embed a Loom walkthrough, attach a PDF worksheet, and write context in the post body – members get everything in one place without hunting through separate email threads or course files.
• Control the noise on announcement posts: Turn off commenting on policy updates or announcements so the channel stays clean and members read the post instead of scrolling past a comment thread.
• Pull specific members into a conversation: Tag a member using @ when their input is relevant – they get an email notification with a direct link and show up in the thread without having to monitor the channel constantly.
• Link members to the right channel from inside a post: Use # to insert a clickable channel link inside a post body – members click it and land exactly where you want them to go rather than hunting through the sidebar.
• Make important content impossible to miss: Pin a welcome post, community guidelines, or a high-value resource thread to the top of a channel so every new member sees it first.
• Find anything ever posted or commented: The Discussion Tab search covers all historical post and comment content – if something was published in the community, it is findable by keyword or author name.
• Move misplaced posts without reposting: If a post landed in the wrong channel, use the move option to reassign it rather than deleting and reposting, which would lose any existing comments and likes.

Key Definitions

Use Cases by Industry

Business Coaching and Masterminds

A business coach creates a weekly wins channel where members post their results each Friday. The coach tags high-performers using @ to call out specific achievements publicly.

Newer members scroll the home timeline to see examples of what progress looks like, without the coach having to manually curate a highlight post.

Result: Social proof circulates naturally through the community post structure without requiring the coach to produce it manually.

Online Education

An online educator creates a course channel for each module and posts lesson resources – an embedded walkthrough video, a downloadable PDF worksheet, and a discussion prompt – as a single post per module. Students reply in comments with questions.

The educator tags the relevant student when responding so the reply lands in their inbox.

Result: All lesson content, student questions, and instructor responses stay organized by module rather than scattered across email threads.

Marketing Agencies

An agency runs an internal client community with separate channels for strategy, approvals, and deliverables. Important posts – like campaign briefs and onboarding instructions – are pinned in each channel.

The comment off toggle is used for approval posts so clients respond in a specific format rather than in open comment threads.

Result: Client communication stays structured and searchable, with the agency controlling exactly how each type of content gets responded to.

Fitness and Wellness

A fitness community uses channel tagging in daily check-in posts to point members to the nutrition channel for related discussion. Members who post their workouts get likes from the community, which accumulates gamification points automatically.

The home timeline shows all activity so no one’s contribution goes unseen.

Result: The post and comment system doubles as a public accountability structure that members check daily.

Professional Associations

An industry association pins a resource library post at the top of a knowledge channel. Members add relevant links and files in comments over time.

When new members join, the pinned post is always at the top so they find the resource library immediately. Older content is still searchable through the unified Discussion Tab search.

Result: The community becomes a self-building knowledge base that grows more useful with each new contribution.

Who Is This For?

How to Create and Manage Community Posts

Step 1: Open the community group

Go to Memberships, hover over Communities, then click Groups. Find your group and click Login to enter it.

Step 2: Navigate to the correct channel

Select the channel from the left sidebar where the post belongs. If no suitable channel exists, admins can create one using the Add Channel button and giving it a name (up to 15 characters), description (up to 60 characters), and icon.

Step 3: Start a new post

Click the post creation area. Add a clear, descriptive Title and write the post body.

The title improves both search findability and how the post looks in the home timeline.

Step 4: Add rich media

Use the editor toolbar to add what the post needs. Upload images (SVG, PNG, JPG, GIF), attach an MP4 video, attach files (PDFs, CSVs, XLSX), add a hyperlink by highlighting text and pasting a URL, insert an inline GIF, or embed a video by clicking the video icon and pasting a YouTube, Vimeo, Wistia, or Loom share link.

Step 5: Tag members and channels

Type @ followed by a member’s name to mention them – they receive an email notification. Type # to open the channel and event picker and insert a clickable link to a channel or event.

Multiple tags can be added in a single post or comment.

Step 6: Set the comment preference

For announcement or policy posts that should not invite replies, toggle on Turn off commenting before publishing. For discussion-oriented posts, leave it off to allow comments by default.

Step 7: Publish the post

Click Publish Post. The post appears in the selected channel and in the Home Timeline.

Members who were tagged receive email notifications immediately.

Step 8: Pin important posts

Admins and owners can pin a post using the options menu on the post. Select Feature Post to keep it at the top of the channel or home timeline.

Use this for welcome messages, community rules, and key resources.

Step 9: Search for existing content

Go to the Discussion Tab and use the search bar to find content by post title, post body keywords, comment text, or author name. Results combine posts and matching comments in one view so nothing is missed.

How Does It Connect to HighLevel?

• Community Groups: Posts and comments live inside Community Groups – every group has its own channels, and post visibility is determined by whether the group is public or private.
• Community Gamification: Likes on posts and comments feed directly into the Community Gamification points system – one like equals one point for the author, making active contributors visible on the leaderboard.
• Community Live Streaming: After a Go Live session ends with the replay post option enabled, the recording appears as a post in the channel. Members can comment on the replay just like any other Community Live Streaming post.
• Paid Community Memberships: Posts in paid group channels are only visible to Paid Community Members – access to post content is controlled by the membership gate on the group or channel.
• Courses and Memberships: Admins can post course lesson materials in community channels alongside course content hosted in Courses and Memberships, blending discussion and learning in one space.

Common Questions

What types of content can members post in a HighLevel community?

Text, images (SVG, PNG, JPG, GIF), uploaded MP4 video, embedded video from YouTube, Vimeo, Wistia, and Loom, file attachments (PDFs, CSVs, XLSX), hyperlinks, and inline GIFs. Comments support the same rich content types.

How does the Home Timeline work in HighLevel communities?

A unified feed that displays posts from all channels in the group in chronological order. Members see everything happening across the community without navigating each channel separately.

Can admins pin posts in HighLevel communities?

Yes. Admins and owners can feature (pin) any post using the options menu. Pinned posts stay at the top of a channel or home timeline as newer content is added below.

Can I turn off comments on a community post in HighLevel?

Yes. The post author, channel managers, and workspace admins can disable comments during creation or at any time after publishing using the three-dot menu.

Existing comments are hidden but not deleted. They reappear when commenting is re-enabled.

How does member tagging work in HighLevel communities?

Type @ followed by a member’s name in a post or comment. A list of matching members appears – click to tag.

Tagged members receive an email notification with a direct link to the content. Multiple members can be tagged in a single post or comment.

Can I tag channels or events inside a community post?

Yes. Type # in the post or comment editor to open the picker showing channels and events you have access to. The selected item becomes a clickable link in the published post.

How does the unified post and comment search work in HighLevel communities?

Available in the Discussion Tab. It searches post titles, post body content, comment text, and author names simultaneously, returning combined results.

It is not available inside individual channel views.

Who can delete posts and comments in a HighLevel community?

Members can delete their own posts and comments. Admins and moderators can delete any post or comment within the group regardless of who created it.

Can I move a post to a different channel in HighLevel communities?

Yes. Use the options menu on the post to move it to a different channel after publishing. Existing comments and likes on the post are preserved during the move.

Do comments count toward gamification points in HighLevel communities?

Likes on posts and comments generate points for the content author – one like equals one point. Simply writing comments or posts does not generate points.

Points come from other members liking your content.

To Wrap It Up

Posts and comments are the foundation that every other community feature builds on. Gamification tracks likes on posts and comments.

Live streaming sessions land as replay posts. Course content links out to community channels.

Paid memberships gate which posts specific members can see.

The detail worth understanding is how the controls work together. Comment on/off gives you the ability to decide the engagement mode for each piece of content rather than applying one setting to everything.

Pinning keeps the right content visible. Search makes history accessible.

Tagging keeps conversations connected to the right people.

Most community platforms give you posts and comments and call it done. HighLevel layers in controls that let you use the same post infrastructure for everything from open discussion threads to structured read-only announcements to searchable resource libraries – without needing separate tools for each purpose.

Here is how to get started:

1. Create your first set of channels and give each a clear name and description
2. Post a pinned welcome message in the main channel so new members see it first
3. Use the comment off toggle on any announcement post that should not invite replies
4. Tag members using @ whenever you want to pull them into a specific conversation
5. Use # channel tags in posts to guide members to related discussions
6. Test the Discussion Tab search to confirm historical content is findable
7. Check the home timeline to see how the community experience looks to members from the top

The move-post feature is underused but genuinely valuable over time. As your community grows and your channel structure evolves, being able to reorganize content without losing comments and engagement history keeps the community tidy without starting from scratch.