Audit Logs in HighLevel
HighLevel Audit Logs record significant actions taken within a sub-account – contact changes, workflow modifications, Settings updates, billing changes – with timestamps and the user who performed each action. Audit logs are accessed through the sub-account Settings or the agency dashboard. They are the primary tool for troubleshooting unexplained changes and for maintaining accountability in multi-user agency environments.
What Are Audit Logs in HighLevel?
Audit logs are a timestamped record of significant actions taken within a HighLevel account.
Each log entry typically shows: what action was taken, which user performed it, and when it occurred.
Common logged actions include contact edits, workflow changes, Settings modifications, team member additions, and billing changes.
When to Use Audit Logs
Audit logs are most valuable when something unexpected has changed and the source needs to be identified.
A workflow that stopped working, a contact whose tags were changed unexpectedly, a setting that was modified without a clear explanation – audit logs show who made the change and when.
For agencies managing multiple team members across client sub-accounts, audit logs provide the accountability layer that makes multi-user operation manageable.
Audit Logs for Compliance
For agencies with compliance requirements – HIPAA-adjacent businesses, financial services, legal practices – audit logs provide documented evidence that access and changes are tracked.
While HighLevel is not itself a HIPAA-compliant platform, the audit log feature supports internal compliance processes by maintaining a change record.
Export or screenshot audit log records periodically if client contracts require documented accountability for system access.
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