Call Dispositions in HighLevel
Updated: March 19, 2026 | Author: Bill Stilwell
HighLevel Call Dispositions are labels team members apply to calls after they end – recording the outcome (connected and interested, left voicemail, not the right contact, appointment set, etc.). Dispositions are configured in the sub-account’s call settings. After a call, the team member selects the appropriate disposition from a dropdown. Dispositions feed into reporting (which call outcomes are most common) and can trigger Workflow Builder automations based on the outcome applied.
What Call Dispositions Do
Call dispositions tag each call with its outcome – giving every call a status that describes what happened rather than just that it occurred.
Without dispositions, call activity in the CRM shows only that a call was made on a date. With dispositions, the record shows ‘Called – Left Voicemail’ or ‘Called – Appointment Set’ – context that matters for follow-up.
Dispositions also feed pipeline reporting – showing conversion rates from outbound calls to appointments set, to closed deals.
Configuring Dispositions
Create a disposition list that reflects the actual call outcomes relevant to the business. Common dispositions: Connected / Interested, Connected / Not Interested, Left Voicemail, No Answer, Wrong Number, Appointment Set, Call Back Later.
Keep the list short enough to be practical – 5 to 8 dispositions covers most situations without overwhelming team members with choices.
Configure dispositions in Settings under Phone or Call Settings. The configured list appears in the call disposition dropdown after each call.
Disposition-Triggered Workflows
Call dispositions can trigger Workflow Builder automations – the same way appointment status changes trigger workflows.
Disposition: Left Voicemail triggers a voicemail follow-up SMS sequence. Disposition: Not Interested triggers a tag action and removes the contact from active follow-up sequences.
This automation layer makes the call disposition more than a recording – it is the action trigger that determines what happens next in the contact’s journey.
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