Voice AI Compliance in HighLevel
Updated: March 19, 2026 | Author: Bill Stilwell
HighLevel Voice AI Compliance covers the legal and regulatory requirements for AI voice agents making outbound calls – primarily TCPA (Telephone Consumer Protection Act) compliance in the US. Key compliance elements: disclosed AI identification at the start of calls (‘This is an AI assistant’), proper consent for automated calls, immediate opt-out handling when a called party requests no further calls, and record-keeping for consent and call logs. Configure compliance settings in the AI Voice Agents section.
TCPA Requirements for AI Calls
TCPA requires that automated calls to US numbers have prior express consent from the recipient. AI voice agent calls are subject to these same requirements.
At the start of every AI voice call, the system should disclose that the caller is an AI – regulatory guidance in multiple jurisdictions requires AI identification in commercial calls.
When a called party says ‘stop calling,’ ‘remove me from your list,’ or any similar opt-out phrase, the AI must process the opt-out immediately and not call again.
Consent and Record-Keeping
Maintain records of how and when consent was obtained for each contact who receives AI voice calls.
HighLevel’s built-in DND system handles opt-out recording – when an AI call opt-out is processed, Calls DND is enabled on the contact record.
Review HighLevel’s current compliance documentation and consult legal counsel for advice on TCPA compliance for AI calling programs – regulations evolve and vary by state.